Informacje o dostawie
- The customer is responsible for providing a complete and efficient delivery address.
Usually we will use UPS or DHL as the shipping method, but not
absolute. We need your signature when delivery for you. If the package
has not been delivered to your home, please go to the post office to
pick it up (bring your valid identity card).
We need 12-36 hours to prepare your order after the order is paid
successfully. As soon as the order is sent, usually it takes 4-7
business days to get there, please be more patient and contact us for
- You will receive an email with the tracking number and link tracking.
- Check your email box several times, we will send you emails about the order if needed.
- Delivery is free, unless otherwise indicated.
- Never accept COD (cash on delivery).
- You have any questions, please write to us in time.
.IS It Free shipping to my country? We offer free shipping to these
following countries (regions), and if you are from other locations,
please add the additional shipping cost to your order. Thanks for your
understanding. These free shipping countries (regions) are: United
States, United Kingdom, Australia, Singapore, Ireland, Germany, France,
Finland, Canada, Spain, Greece , Italy, Korea, Switzerland, Denmark, New
Zealand, Sweden, Malaysia, Israel, Portugal, Croatia, Turkey, Czech
Republic, Hong Kong, Mexico, Taiwan, Macao, Japan, the Philippines ,
Cambodia, Thailand, Indonesia, Vietnam, Papua New Guinea, Austria,
Belgium, Luxembourg, Malta, Norway, Pakistan, Laos, Nepal, Bangladesh,
Sri Lanka , India, Argentina, United Arab Emirates, Panama, Brazil,
Belarus, Poland, Russia, Colombia, Cuba, Guyana, Peru, Ukraine, fierce
Hungary, Jordan, Oman, Egypt, l '' Ethiopia, Estonia, Bahrain, Bulgaria,
Botswana, Burkina Faso, Congo, Kazakhstan, Djibouti, Guinea, Ghana,
Gabon, Qatar, Cayman Islands, Ivory Coast, Kuwait, Kenya , Latvia,
Rwanda, Romania, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria,
Cyprus, Saudi Arabia, Tunisia, Uganda, Syria, Iran, Chad, the US Virgin
- How long
can I receive my order? We offer free shipping to most countries, and
usually 5 - 8 days for shipping times after the package is shipped out.
You do not need to pay tax or freight tax. If you are from Netherlands
or other remote countries, or want faster shipping, you need to add the
shipping cost, we will use DHL, UPS, Fedex and so on, in general, you
can get the package in 3 - 6 days.
Before shipping, can I cancel my order? Yes, you can. No problem, but
we don't accept any cancellations after we send your order out. I hope
you can understand that.
- Question: What is the return policy?
Answer: if return, please contact our customer service first, we will
provide you with a return address. We only accept return in the
following cases: we send you the wrong size / wrong color / damaged
goods. Returned products must be with all original packaging (full
label, if you have). please take more care of the tracking statement,
because we are not responsible for the loss during the return. Once we
receive your return, please allow 2 days for us to deal with it. As soon
as the refund is complete, we will notify you by e-mail, the return
shipping cost must be agreed by yourself.
- Problem: return plot, do I have to pay the transport costs?
Answer: Yes, you need to afford it. In addition, we recommend that you
follow this several times during their return or take out insurance.
- Problem: you do not accept a refund?
Answer: Some products cannot be returned: damaged packaging or label /
long time used / products damaged by yourself / products lost by
- Problem: If I make the order, do I have to pay customs duties?
Under normal circumstances, you do not need to pay customs duty, but
not absolute; We offer a door-to-door delivery service.